Privacy Policy

This Privacy Policy describes how Crystal Hospitality Group collects, uses, and shares personal data that we collect through our crystalhospitality.com website.

As used in this Privacy Policy, the words “we,” “us,” and “our” refer to Crystal Hospitality Group. We are a corporation organized under the laws of the State of Florida. Similarly, the words “you” and “your” refer to you, the individual visiting our website.

We may update this Privacy Policy from time to time as our website and practices change and in response to changes in the law. When we do, we will update the “Last Updated” date above.

What Is Personal Data?

When we refer to “personal data” in this Privacy Policy, we are referring to information that is capable of being used to identify a specific person or to distinguish that person from other people. “Personal data” also refers to information that we associate with a specific individual, even if the information, by itself, cannot be used to identify that person. Examples of personal data are your name, your business address, your telephone number, and your email address.

The Personal Data We Collect and How We Collect It

Our website collects personal data in the following ways:

1. We collect personal data when you provide it to our website. This may happen, for example, when you complete the contact form on our Start a Project page or any other inquiry form on the website. When you do so, we collect your first name, last name, company name, email address, phone number, project type, and any additional information you choose to include in your message. These forms may also ask you to provide information that we do not consider to be “personal data” because it relates to your company and not to you personally.
2. We collect information about your computer or device when you interact with our website. This information may include your “IP address,” which is a series of numbers that can be used to identify your computer or mobile device from other devices connected to the internet. Because computers and mobile devices tend to be used by one person at a time, we consider these IP addresses to be personal data.
3. We use Google reCAPTCHA on our contact forms to help protect against automated abuse. Google reCAPTCHA may collect hardware and software information — such as device and application data — and send it to Google for analysis. Use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service.

What We Do With Personal Data

We use personal data collected through our website for the following purposes:

1. We use personal data to respond to your inquiries. If you contact us through our website, we will use your personal data to answer your questions, provide a proposal or estimate, or otherwise follow up with you about your inquiry.
2. If you engage us to provide services, we will use your personal data to communicate with you about those services.
3. We use your IP address and other technologies (described below) to learn more about visitors to our website, including approximate geographic location, the type of computer or mobile device used, and the software used to access our website. This information helps us screen for potential risk and fraud and, more generally, improve and optimize our website. These technologies also help us assess the performance of our marketing and content.

How Long We Keep Personal Data

We do not have a fixed schedule for deleting personal data. In general, we keep personal data for as long as is reasonably necessary to respond to inquiries, deliver services, maintain accurate business records, and comply with our legal and contractual obligations.

Sharing Your Personal Information

We sometimes share personal data with third parties who help us provide services to our clients or operate our business — for example, our hosting provider, email service, analytics provider, and CRM. We may also share your personal data to comply with legal requirements, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect and enforce our rights.

If we, as a company, are acquired, then the acquiring company may receive the personal data that we have collected, and that data will be subject to the data protection practices of the acquiring company.

We do not sell personal data and, except as described above, we do not share personal data with third parties.

Personal Data of Children

Our website is intended for business audiences and is not directed to children. We do not knowingly collect personal data from children under the age of 16. If you believe we have collected information from a child under the age of 16, please contact us using the information in the “Contact Us” section below, and we will investigate and delete any relevant personal data that we find.

Cookies and Other Tracking Technologies

We use “cookies” and similar tracking technologies to provide certain functions of our website and to understand how the website is used. Cookies are small text files that are stored on your computer or mobile device when you visit our website. Some of these cookies remain on your device and allow our website to recognize you when you return. You may be able to configure your browser to notify you about cookies and to accept or block them. Please be aware that blocking cookies may limit the functionality of our website.

Our website uses the following analytics and tag management tools:

1. Google Tag Manager. Google Tag Manager is a tag management system that allows us to deploy and manage marketing and analytics tags on our website. Google Tag Manager itself does not collect personal data, but it enables the loading of other tags that may collect data, such as Google Analytics 4 (described below).
2. Google Analytics 4 (GA4). Google Analytics 4 provides us with information about visitors to our website and the devices, browsers, and operating systems they use to interact with it. This information may include approximate geographic location, pages visited, session duration, and referral source. We use this data to learn about visitors to our website and to improve the site and our marketing efforts. You can learn more about Google’s privacy practices at https://policies.google.com/privacy. You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout.

Your browser may include a setting that sends a “Do Not Track” signal to websites it visits. Our website currently does not respond to “Do Not Track” signals.

Your Choices and Rights

Depending on where you live, you may have certain rights regarding the personal data we hold about you, including the right to request access to, correction of, or deletion of your personal data. To exercise these rights, please contact us using the information in the “Contact Us” section below. We will respond to your request in accordance with applicable law.

Contact Us

If you have questions about our privacy practices or how we use personal data, please contact us at:

Crystal Hospitality Group
Attn: Privacy Manager
121 S. Orange Ave. Suite 1100N.
Orlando, FL 32801
(407) 601-0187
Email: info@crystalhospitality.com